Return / Refund Policy

At Shiv Home Decor, we want you to be completely satisfied with your purchase. If you're not happy with your item, we accept returns under the conditions outlined below.

Return Eligibility

  • Returns must be requested within 7 days of receiving your product.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as custom or personalized products, are not eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at shivhomedecor@gmail.com or call +91 7620860494 within 7 days of receiving your item.
  2. Provide your order number and the reason for the return.
  3. Once your return request is approved, we will send you instructions for returning the item.

3. Refund Process

  • Once the returned item is received and inspected, we will process the refund in 7 business days and It will be credited to the original payment method within 7 working days.
  • Refunds will not include shipping costs unless the return is due to a mistake on our part (e.g., defective or wrong items).

4. Exchange Policy

We do not offer exchanges directly. If you'd like a different product, we recommend returning the item for a refund and placing a new order.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at shivhomedecor@gmail.com within 7 days of receipt. We will either send a replacement or issue a refund for the damaged product.

In case of replacement the product will be delivered within 14 working days.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Contact Us:

If you have any questions or need assistance with a return, please contact us at: